During my use of 2go messenger application on my phone, there are been some problems or issues i have encountered and i just want to lay them down and possibly proffer solutions to these 2go issues.

Lets get started!

some 2go problems and solutions Problem:

My 2go is Not Connecting, why?

Solution:

Its quite simple, through most people do think that the problem could possibly be from your network service providers but thats not all, your mobile device memory could also be a major effect. Simply free some memory on your phone, then turn off / on your phone and try again.

Problem

How do i view my chats and recent chats on 2go

Solution:

When logged on to your 2go account, on the homepage scroll down to Active Chat. Please Note: you will have to endulge on a chat before your recent chat will appear on the active chat page.

Problem:

I tried sending a chat message to a friend on my 2go friend list and the next msg i saw was ” (user username) does not have yot on his/her friends list so their full profile will be unavailable and messages will not be sent.” Please what does it mean.

Solution:

What this simply means is that the 2go user has removed you from his/her friend list, you now have option to ADD USER or Remove User.

Problem:

Unable to post on 2go chat rooms

Solution

Did you try posting on 2go groups and the next pop up msg that came reads “Sorry you do not have enough credit to perform this function, please purchase more 2go credits” or something similar to that and wondering what it means? It means you do not have

2go credits

because posting on 2go chatrooms now requires credits.

Problem:

What are 2go Credits?

Solution:

2go credits are credits used on 2go to perform some exclusive functions that requires use of credits on 2 go.

Problem:

How do i purchase credits on 2go and how much do they worth?

Solution:

To purchase 2go credit, visit the GET 2GO CREDIT page close to the end of the homepage. You can either purchase credits automatically or manually. Purchasing 2go credits requiring your normal network credit balance i.e the worth of credit you wish to buy will be deducted from your network airtime balance.

For Nigerians, here are the 2go credits charge:

300 Go credits for N30, 525 Go credits for N50, and 1100 GO CREDITS for N100.

Problem:

Unable to upload picture on 2go

solution:

This depends majorly on your mobile device, please make sure your device supports uploads function, Nokia phones works well with this.

Problem:

How do i install, download and use 2go on blackberry?

Solution:

Kindly read my post on 2go on blackberry, how to download and use

Problem:

Can i use 2go on a pc computer?

Solution:

Yes you can, to try 2go on pc visit pc.2go.im

Problem:

How do i chat with my facebook friends on 2go?

Solution:

Please kindly use my post on chat live with facebook friends on 2go for the full step by step tutorial.

Is there any other issue or problem you are experiencing with 2go ? Please tell us about it, we might help with a solution to making your 2go experience better.

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562 COMMENTS

  1. For a while say.. abt 2yrs or more, i didn’t login to my 2go account. Now that i have installed it back again, tho i changed my number, i just can’t purcahse go credits. I tried purchasing it manually (by text) tho my money was deducted quite alright (300gc/N30) bt i still didn’t get my go credits. (Samuel if u can see this pls reply) My username is “Sweetestdiva”

    • Hi Anne,

      Chances are, you are purchasing credits from a different line registered with your account. In a case whereby you lost the number used in creating the account, you can choose to change your phone number in your account, retrieve the old number or create a new account using the new number.

      For now, if you keep buying credit from the new number, it will not reflect in your account as the service cannot ascertain exactly whose account, the purchase is coming from.

      Hope this helps?

  2. Any time i try yo purchase go credit, i usually see “Go credits are not available in your country yet” Pls help me fix this asap..

  3. please help I forgot my password I have tried resetting it and the told me they will send it via text message but still I haven’t received any.. and now it tells me I have requested it so many times

  4. my prob iz dat i lost my sim cad i dont remb d numba plz elp my username iz oliver 4751 my new numba iz 08123874578 may god elp u as u elp mi bro plz i dont ave an email any mor d sim as lust maybi u shud notify mi on facebok my username iz samuel okunola or by mi numba 08123874578 plz elp mi 4god sake

  5. my prob iz dat i lost my sim cad i dont remb d numba plz elp my username iz oliver 4751 my new numba iz 08123874578 may god elp u as u elp mi bro

  6. I can’t buy 2go credits,used to buy credits,but I pushed a wrong button on my keypad one day and after that I could not buy credits anymore

  7. I switched to another account now i am nt seeing anything at all nt even my account only malta pic z what i am seeing please can u help me

  8. bro i tried to verify my account i was deducted 30 naria but my account was not verified pls tell what step i can take

  9. I purchase 2go go credit by sending 2go go credit 32120.30 naira was deduted from my airtime and my go credit still remains zero

  10. I purchase 2go go credit by sending 2go go credit 32120.30 naira was deduted from my airtime and my go credit still remains zero

  11. I was asked from 2go to verify my account befor i canchat. I did ,but up toll now, i cant chat and my money was deducted twice cos i send text to 32120.

  12. I was asked from 2go to verify my account befor i canchat. I did ,but up toll now, i cant chat and my money was deducted twice cos i send text to 32120.

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